So today while at work I am helping a customer. My boss asked me to call his insurance agent so that we could get proof of insurance. While I try to call the agent the customer needed to leave so I hung up with the agency to let the customer out, since we were already closed. So then as the customer was leaving I asked him if we had his phone # in case we needed to contact him if we had any problems, so we preceded back to my desk so that I could right his number down. Then the customer leaves and I call the agent, and give the spill " This is Dorohy Spradlin calling fom XYZ Bank and I am calling because we need proof of insurance and to my surprise I called the customer and not the agent, he kept saying maam, maam,I am sorry and then laughed histarically till I realized and tought what was so funny, he then said this is me, the customer I just left the bank, he kept saying this is not the insurance company, it is the customr...........Like duh, what was I thinking.......I felt all the blood rush to my head and I was so humiliated as this was a brand new customer and a first impression, of course the customer was so very sweet and understanding-thankfully!! So then everyone at the bank knew what had happened which made it worse. How embarrassing.
The sad thing is that this happens all the time, Help me Lord!
